Alzheimer's Queensland (AQ) is a leading provider of Community Care Services in Southeast Queensland. We pride ourselves on delivering tailored care to enhance the quality of life for our clients and their families. Our ultimate goal is to support clients to remain at home and engaged in their local community.

Your Opportunity

An opportunity has arisen for a Permanent Full-Time Brokerage Administration Officer to maintain smooth operations onsite at Upper Mount Gravatt.

Reporting to the Allied Health Manager the Brokerage Administration Officer plays a crucial role in coordinating services for our clients. This position involves liaising with service providers, managing client inquiries, and ensuring that all documentation is accurately processed to facilitate the delivery of care services. In this role, you will be responsible for maintaining client records, assisting with service coordination, and supporting the overall operational efficiency of our brokerage services.

Highlights of the Role

• Record management, maintain accurate and up-to-date records of brokerage agreements, compliance records and transactions
• Maintain relationships with internal and external stakeholders, including service providers and funding bodies. 
• Ensure compliance with program funding guidelines and organisational procedures
• Enter and update data, generate reports, and assist with data analysis. 
• Identify opportunities for improving brokerage administration processes and procedures. 
• Receive, track, and respond to inquiries from internal and external stakeholders. 
• Service Agreements: Ensure brokerage service agreements are relevant, current, and compliant. 

Role Skills & Attributes

• Advanced Computer skills proficient in Excel, Word, Outlook & PowerPoint
• At least 2 years administration/secretarial support experience within a busy office environment
• Experience within aged or community care advantageous
• Well developed communication skills - both verbal & written
• Empathy & understanding of the needs of our elderly clients & their carers
• Demonstrated ability to work with various databases
• A current Opens Driver License

Why join Alzheimer's Queensland?

Alzheimer's Queensland is committed to building a highly skilled workforce, assisted by a dedicated management team. Along with the opportunity to further develop your skills in Community Aged Care services, our successful candidate will enjoy:

• The opportunity to work within a supportive team of passionate & dedicated professionals
• Competitive remuneration package on offer including access to salary sacrifice
• Rewarding position providing quality of life for people within the community
• Ongoing training & professional development opportunities
• A chance to be part of one of Queensland's most well respected & recognised non-for-profit organisations