Alzheimer’s Queensland (AQ) is dedicated to empowering older individuals, especially those with dementia, to live socially valued lives. We provide essential support, education, and direct care services across our community and residential services. Our commitment to enhancing the lives of our clients drives us to continually improve our practices, and we are now looking for a dedicated Continuous Improvement Officer to join our Clinical Governance team.

The Role

As the Continuous Improvement Officer, you will play a vital role in driving customer service excellence and continuous improvement across AQ’s services. You will work alongside our front-line staff to identify areas for improvement, implement changes, and ensure compliance with standards. Your focus will be on delivering high-quality care, managing risks, and leading improvement initiatives that enhance the services we provide to our clients and residents.

Key Responsibilities

• Identify and address areas for continuous improvement in service delivery.
• Collaborate with front-line staff to implement effective change.
• Support the identification and management of risks to maintain high service standards.
• Lead and contribute to continuous improvement projects and initiatives.
• Share knowledge and provide educational sessions to staff in a non-judgmental manner.
• Demonstrate exceptional attention to detail when researching care requirements.
• Ensure compliance with care standards and participate in quality audits.

About You

• Strong understanding of client and resident care, with a focus on continuous improvement.
• Problem-solving mindset and ability to manage change effectively.
• Ability to work closely with front-line staff and be adaptable to changing needs.
• Excellent communication skills, with a willingness to educate and share knowledge.
• AHPRA registered clinician with aged care experience preferred (other skills considered).
• Advanced computer literacy with the ability to manage databases.
• Driver’s License and National Police Check required.
• Occasional travel to our facilities and community hubs as needed.

Benefits

• Competitive remuneration, including salary sacrifice benefits.
• Join a supportive, professional team dedicated to client care.
• Work in an innovative, progressive aged care organisation.
• Ongoing training and professional development opportunities.
• Contribute to the quality of life for individuals in residential and community services.

If you're passionate about continuous improvement and want to make a real difference in aged care, we would love to hear from you!