Team Leader – Clinical Governance (Community & Residential Aged Care)

Alzheimer’s Queensland | Upper Mount Gravatt | Permanent Full-Time

This this Role Matters:

• Lead & Influence: Directly shape care quality and compliance across both residential and community services.
• Strategic Impact: Drive governance initiatives, incident management, and continuous improvement under the guidance of the Director of Clinical Governance.
• Supportive, Purpose-Driven Team: Join a collaborative, high-performing team with opportunities for professional growth

Be the driver of quality, compliance, and best-practice care across Alzheimer’s Queensland’s residential and community services. This is a hands-on, leadership role where your clinical expertise and operational knowledge directly shape the safety, quality, and experience of care for older Australians.

About the Opportunity

Reporting to the Director of Clinical Governance, you will lead and guide clinical teams, providing day-to-day oversight while embedding person-centred care, exceptional customer service, and governance best practice. You will manage incident reporting, including SIRS notifications, conduct audits, identify areas for improvement, and provide strategic recommendations to support operational efficiency and service growth.

This role is ideal for a clinician with operational experience, strong business acumen, and a passion for coaching and mentoring teams in a dynamic aged care environment.

Key Responsibilities

• Lead governance and quality initiatives across both community and residential aged care services
• Embed customer service excellence into clinical governance practices
• Oversee clinical compliance, risk management, and accreditation preparation
• Manage and support teams through incident investigations, SIRS notifications, and follow-up actions
• Conduct audits and monitor performance metrics to drive continuous improvement and operational efficiency
• Develop and deliver staff training in clinical governance, compliance, customer service, and quality improvement
• Support operational managers with coaching and mentoring to embed best practice and strengthen service delivery
• Collaborate with the Director of Clinical Governance on reporting to the Leadership Team and Operational Manager

About You

You are a clinician and leader with:

• Proven experience in clinical governance, aged care compliance, or quality management
• Strong knowledge of Aged Care Quality Standards, legislative reforms, and registration  requirements
• Ability to drive both compliance and service excellence, ensuring clients receive safe, person-centred care
• Demonstrated business acumen – able to analyse trends, identify risks, and implement improvements across services
• Excellent leadership, coaching, and mentoring skills
• Experience with SIRS reporting and incident management
• Ability to work across both residential and community settings
• Strong communication and interpersonal skills, with the ability to influence, educate, and motivate teams
• Proactive, organised, and solutions-focused approach

Why Join Alzheimer’s Queensland?

• Lead and influence quality care and governance across community and residential services
• Permanent full-time role with competitive salary and benefits
• Access to ongoing professional development, training, and conferences (interstate & intrastate)
• Work in a supportive, collaborative, and purpose-driven environment
• Convenient office location near Westfield Garden City, Upper Mount Gravatt

If you’re a clinician and operational leader looking to make a real impact on aged care delivery and governance, apply now and help shape the future of care at Alzheimer’s Queensland.