Client Advisor – Growth & Intake

Alzheimer’s Queensland | Upper Mount Gravatt | Permanent Full-Time

Alzheimer’s Queensland (AQ) is a respected not-for-profit organisation delivering innovative, high-quality aged care services to older people and individuals living with low to complex care needs. As we continue to grow, we are seeking a confident and driven Client Advisor to play a key role in expanding our client base and strengthening our community connections.

This is more than a customer service role — it is a growth-focused position where you will directly contribute to increasing service uptake, supporting organisational targets, and ensuring a seamless intake experience for new clients.

The Opportunity

As the first point of contact for prospective clients, families, and representatives, you will:

• Convert enquiries into active clients through professional, empathetic engagement
• Manage high volumes of inbound and outbound calls
• Conduct phone-based needs discussions and confidently navigate the My Aged Care portal
• Identify opportunities to grow service delivery across CHSP and Support at Home programs
• Maintain accurate records and ensure smooth, timely service commencement
• Collaborate with operational teams to meet growth and intake targets

About You

• Proven experience in client intake, sales, call centre, aged care, or healthcare environments
• Mandatory experience using the My Aged Care system
• Strong phone-based communication and relationship-building skills
• Commercial awareness with the ability to identify growth opportunities
• Highly organised, resilient, and comfortable working in a target-aware and performance focused environment
• Professional, empathetic, and solutions-focused

The Details

• Permanent Full-Time (76 hours per fortnight)
• Based onsite at Upper Mount Gravatt Head Office
• Flexible rotating roster between the hours of 7.00am – 5:00pm
• Competitive wages offered for the right candidate

If you thrive in a fast-paced environment, enjoy building relationships, and want to make a genuine impact while contributing to organisational growth, this is an exciting opportunity to join a purpose-driven organisation with a strong reputation in the community.

Apply now and help drive growth while making a meaningful difference