Administration Officer – Community Support at Home

Alzheimer’s Queensland | Upper Mount Gravatt | Full-Time

More than admin—be at the heart of community care.

Join Alzheimer’s Queensland in a fast-paced role where your organisation and attention to detail keep essential services running across QLD and NSW.
Support our Community Operations Manager and team to deliver seamless, high-quality care at home.

Join a purpose-driven organisation making a real difference in the lives of older people across Queensland and New South Wales.

Alzheimer’s Queensland (AQ) is seeking an experienced and proactive Administration Officer to support our growing Community Support at Home programs. This is a fast-paced, hands-on role supporting service delivery and the Community Operations Manager.

About the Role

You will play a critical role in supporting our community programs to run efficiently while supporting operational priorities and team initiatives.

Key responsibilities:

Key responsibilities:

• High-volume data entry, integrity, and system management
• Supporting data and operational projects (reporting, data cleansing, process improvements)
• Providing direct administrative support to the Community Operations Manager and wider team
• Managing client enquiries and phone calls with professionalism and care
• Coordinating and updating client services across QLD and NSW, including scheduling changes, cancellations, and service confirmations
• Liaising with clients, families, care staff, and external providers to support seamless service delivery
• Assisting with reporting, compliance, and audit requirements in line with aged care program standards
• Proactively identifying and resolving administrative or data discrepancies
• Contributing to a high-quality, responsive client experience
• Providing reception backfill when required

About You

• Experienced in administration within a fast-paced, high-volume environment
• Strong attention to detail and data accuracy
• Confident working across multiple systems and databases
• Experience supporting projects, reporting, or service coordination (highly regarded)
• Highly organised, adaptable, and able to manage competing priorities
• Professional, warm, and client-focused communication style
• Experience in aged care, community services, or similar (desirable

Why Join Us?

• Meaningful work supporting people to live independently at home
• Supportive, collaborative team environment
• Opportunity to contribute to projects and service improvements
• Salary packaging and professional development

Apply now and be part of a team delivering high-quality, community-based care across multiple states.