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Client Advisor
Job No:
AAQ179
Location:
Upper Mount Gravatt
Alzheimer’s Queensland (AQ) is a not-for-profit organisation dedicated to enhancing the lives of older people, individuals living with low to complex care needs. We pride ourselves on innovation and exceeding client expectations to ensure an improved quality of life for those we support.
We are currently recruiting for a Client Advisor, you will be the first point of contact for clients, families, and representatives. This is a highly phone-based role requiring exceptional customer service, strong communication skills, and confidence navigating the My Aged Care system.
This is a Permanent Full-Time position (76 hours per fortnight) based onsite at our Upper Mount Gravatt Head Office. The role operates on a rotating roster between 6:00am and 6:00pm, requiring flexibility to work across these hours to support operational needs and client enquiries.
This role is ideal for someone who thrives in a medium to fast-paced, client-focused environment and enjoys speaking with people throughout the day.
Key Responsibilities
- Act as the primary phone contact for prospective and existing clients, families, and representatives
- Manage a high volume of outbound calls with professionalism and empathy
- Conduct phone-based needs discussions and gather relevant client information
- Navigate and utilise the My Aged Care portal confidently and accurately
- Maintain accurate, detailed, and timely client records.
- Liaise effectively with internal stakeholders to facilitate smooth service commencement
- Demonstrate strong phone etiquette and clear, professional communication at all times
About You
- Proven experience in a client intake, customer service, call centre, or similar phone-based role within aged care, healthcare, community services, or a related field
- Strong customer-centric phone communication skills
- Experience using the My Aged Care system is mandatory
- Excellent administration skills with strong attention to detail
- Confident navigating databases and maintaining accurate records
- Ability to manage competing priorities in a busy environment
- Professional, empathetic, and solutions-focused approach
- Ability to work independently while contributing to a supportive team
At Alzheimer’s Queensland, we believe in fostering positive and meaningful life experiences for all individuals we support. If you are passionate about customer service, confident on the phone, and enjoy coordinating care pathways, we would love to hear from you.