AQ is a progressive not-for-profit organisation delivering a comprehensive suite of services across residential aged care, community services, Support at Home, allied health, specialist dementia care, education and training, and a Dementia Help Line operated by healthcare professionals. Our workforce of over 550 dedicated professionals is united by a shared commitment to dignity, choice, and excellence.

We are seeking a Quality & Compliance Officer / Continuous Improvement Officer to play a key operational role in strengthening and maintaining AQ’s Quality Management System.

Working closely with the Clinical Governance & Quality team and service leaders, you will support high-quality, person-centred care across community services by driving continuous improvement, supporting accreditation, maintaining ISO systems, and ensuring regulatory compliance. This role is ideal for someone who enjoys being hands-on, collaborative, and improvement focused.

Key Responsibilities but not limited to:

• Support the implementation of continuous quality improvement systems across all services
• Conduct site audits, monitor outcomes, and contribute to risk identification and management
• Assist with accreditation preparation and support internal and external audits
• Maintain Quality Management System, including controlled documents and policy reviews
• Develop, monitor, and evaluate continuous improvement action plans
• Ensure accurate and timely submission of mandatory reports.
• Draft, review, and update organisational policies, procedures, and training materials
• Provide quality and compliance advice to managers and service leaders
• Promote staff engagement in quality improvement activities
• Support complaints management, investigations, and resolutions
• Maintain quality-related meeting schedules, records, and governance documentation
• Contribute to clinical education initiatives and internal training programs
• Stay current with sector developments, research, and best-practice approaches

To be successful in this role:

You are a proactive quality professional with a strong understanding of aged care standards and a genuine commitment to continuous improvement and consumer-centred care.

• Nursing qualification minimum (Diploma or Bachelor)
• Current AHPRA registration
• Experience across both residential and community care settings

• Strong working knowledge of Aged Care Quality Standards, ISO standards, WHS, and regulatory frameworks
• Demonstrated experience with quality systems, auditing, compliance reporting, and accreditation processes
• High-level written and verbal communication skills, including policy and report writing
• Strong organisational skills and attention to detail
• Ability to work independently while collaborating effectively with multidisciplinary teams
• A positive, solutions-focused mindset with a passion for continuous improvement.

A career with AQ offers

• The opportunity to make a meaningful difference in the lives of people who need it most. We are committed to fostering an innovative, supportive, and values-driven culture that enables our staff to thrive.
• Employees benefit from a competitive remuneration package, including access to salary sacrifice options as a not-for-profit organisation,
• AQ provides comprehensive onboarding, ongoing training, and continuous professional development, supported by an engaged and collaborative leadership team.

Application Process:

To apply, please click ‘Apply’, which will direct you to our company website. The application process may take 5–15 minutes to complete. You will be asked to upload your resume and cover letter and provide a few brief details to help us understand your experience. We encourage you to submit your application as soon as possible, as shortlisting will commence immediately.