Alzheimer’s Queensland (AQ) Multi Service Centres are operational since 1983 with renowned reputation in the industry provides a restorative and wellness-focused approach to help older people remain engaged in their community.

Our centres operate from home-like cottages designed to evoke comfort, familiarity, and independence. Activities are delivered within the centre, throughout the community, and directly in clients’ homes, ensuring each person receives personalised, meaningful support aligned with their individual goals.

We are seeking an experienced Client Relations Manager to join our Support at home team supporting the Brisbane North region. This role is based at our Gordon Park Multi Service Centre, with occasional travel to our head office in Upper Mount Gravatt.

The position combines business development with hands-on case coordination, including conducting in-home assessments, managing referrals, reviewing care plans, overseeing budgets, and supporting staff engagement. You will ensure that client goals remain central to service delivery while maintaining compliance with all relevant guidelines and ensuring funds are used appropriately. Your ability to respond promptly to changes in care needs, coordinate timely service delivery, and support your care team will be essential to achieving positive outcomes for our clients.

To be successful in this role you will need to demonstrate as below:

• You will bring extensive knowledge of home care standards, and a strong understanding of the Support at Home program - previously also known as Home Care package. 
• You will have demonstrated experience in client relationship management, budget oversight, and personalised care planning.
• A diploma or higher qualification in aged care, community services, health, or a related discipline is essential.
• Excellent communication skills, a client-centred approach, and the ability to work collaboratively across teams are essential.
• A current driver’s licence, access to a reliable insured vehicle, and a National Police Check (or willingness to obtain one) are required.

A career with AQ offers

• The opportunity to make a meaningful difference in the lives of people who need it most. We are committed to fostering an innovative, supportive, and values-driven culture that enables our staff to thrive.
• Employees benefit from a competitive remuneration package of $95 - $100K plus super with access to salary sacrifice options as a not-for-profit organisation,
• eTag and Fuel cards, phone, and laptop.
• AQ provides comprehensive onboarding, ongoing training, and continuous professional development, supported by an engaged and collaborative leadership team.

Application Process:

To apply, please click ‘Apply’, which will direct you to our company website. The application process may take 5–15 minutes to complete. You will be asked to upload your resume and cover letter and provide a few brief details to help us understand your experience. We encourage you to submit your application as soon as possible, as shortlisting will commence immediately.